If your query isn't answered below - Please do not hesitate in contacting us on email enquiries@horsequest.co.nz

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Q. How do I place an advert?

A. There are two simple ways to place an advert
1. Use the online ad placement system– Firstly you will need to register for My Horsequest, this will allow you to place ads, manage your ads, store horses in your Virtual Stable, set up email alerts and administer your personal profile.  Once you have placed your advert and completed payment, you will immediately be sent a confirmation email containing a copy of your invoice.  Your advert will go live once it has been checked and authorized by the Horsequest team.

2.  Email your advert directly to advertise@horsequest.co.nz.  Please supply contact details and we will contact you to arrange payment. This can be made via credit or debit card over the phone or a cheque can be sent in the post.  Please note your advert will not go live prior to payment being received.

Q. How do I pay for my advert?

A. Adverts can be paid for via our secure online payment system.  Just follow the step by step process for placing an advert and on Step 6 select payment by card, this will take you to the secure payment page.  Once you have placed your advert and completed payment, you will immediately be sent a confirmation email containing a copy of your invoice.  Your advert will go live once it has been checked and authorized by the Horsequest team.  Alternatively, adverts can be paid for using a credit / debit card over the telephone or by cheque in the post and if you have emailed your ad, we will contact you to organise payment.

Q. I’ve paid for my advert, so why has it not gone live immediately?

A. Adverts must be checked and authorized by Horsequest before they go live.  This ensures your advert looks it’s best and means that we are able to filter out any inappropriate items, thereby ensuring that we maintain the high standards for which Horsequest is known.

Q. How do I make changes to my advert or mark my advert as sold?

A. “My Horsequest” is the area in which you can manage your adverts.  You will be able to mark them as sold and include a message to the buyer, change the price of your ads and change the contact details  that appear on your adverts.  Any other changes can be emailed to the Horsequest team at enquiries@horsequest.co.nz, stating the telephone number that appears on your advert and we will make the changes for you

Q. How long will my advert remain online?

A. Adverts remain online for 5 weeks from the date the advert goes live.

Q. How can I renew my advert?

A. Adverts can be renewed at any time via the Manage My Adverts section within My Horsequest.  You will be sent a reminder email a few days before the advert is due to expire.  All adverts up to a year old will remain in your store and can be renewed at any time.  Just follow the instructions on the screen.  Renewed adverts at the reduced renewal rate, must be for the same horse or item.  New horses / items must be placed on a new advert at the full advertising rate.

Q. How do I find the horses and ponies for sale?

A. You will see three drop down menus on the left hand side of your screen titled Horses, Ponies and Natives.  If you click on the arrow on the right of each title (ie Horses) the drop down menu will appear and you will be able to select a category.  This will take you to an introduction page which may contain a few premier adverts, from here please select from the navigation that appears at the top and bottom of the page to view all adverts in that section.

Q. Can I swap / add photos to my advert?

A. You can replace a picture at any time free of charge, all you need to do in email the replacement picture along with your telephone number to enquiries@horsequest.co.nz. You are welcome to add extra photos to your advert, each extra photo costs $5, we will give you a call to arrange payment on arrival

Q. How do I know how long an advert has been online?

A. All new adverts go in at the top of the page and gradually work there way down as they get older, the larger sections (i.e. Allrounders / PC) will get roughly 10 - 20 new adverts per day. 

Q. How do I contact you?

A. Our telephone number is 03 358 7357 and our office is open from 9am to 5.00pm Monday to Friday, if we are not available please leave a message and we will call you back.  Email us at enquiries@horsequest.co.nz.  Our postal address is Horsequest Pty Ltd, ASB Bank Centre, Level 20, 135 Albert Street, Auckland 1010